FAQ
Discover information on our delivery details and returns.
How can I reach out for a question?
You can contact us through our contact page! We will be happy to assist you.
SHIPPING
Do you ship overseas?
Absolutely! We are delighted to offer worldwide shipping to our valued customers. Please note that shipping costs will vary depending on your location and will be conveniently added to your total at checkout.
How long will it take to get my orders?
Within The Netherlands, expect shipping to take 1-2 business days*.
For destinations within the European Union, shipping ranges from 2-10 business days*.
For locations outside the European Union, anticipate 10-20 business days*.
*Please note these are estimated timelines, and we cannot be held responsible for delays caused by DHL and PostNL.
How do I track my product?
Once your order is dispatched, we'll send you an email with a tracking number.
RETURNS
Is it possible to cancel orders?
After an order is submitted, changes or cancellations are not possible due to our warehouse's swift processing, often within just 30 minutes. As a result, we're unable to alter or cancel your order.
Can I return an item?
Certainly, returns are accepted. To initiate a return, please e-mail Info@bestecofuel.com with your order number and the items you wish to send back. Ensure you return the items within 30 days from the date of receipt.